General Questions:
What is network monitoring?
What level of Network Monitoring does TechTell provide?
How long is a typical deployment?
Does TechTell have 24/7 staffing?
Can TechTell create custom monitoring packages outside of what you have listed?
What does TechTell do when an alarm is created?
What if we have a schedule for on-call etc. during different days?

Software:
Can we see our information or what is being monitored?
Can you feed an external ticketing system if we already have one deployed?
If we already have a monitoring system deployed can we send the alerts to your group?

Hardware:
Can we have monitoring done with out an M series hardware box?
What is the M series monitoring hardware?



What is network monitoring?
Network monitoring involves having a 24/7 staff with the tools needed to monitor a communication network to increase reliability and proactively identify problems.

What level of Network Monitoring does TechTell provide?
TechTell monitors all network elements and services that keep your network operating and functioning at optimal efficiency 24/7

How long is a typical deployment?
A typical deployment of 45 devices and 200 services will take about 2 weeks to implement. TechTell will gather the needed network information and then configure the appropriate M series hardware device for shipment. The M series device will show up with instructions on how to implement it into your network. Once completed tested are performed. Parallel to this the monitoring center is trained on your organization and process’s.

Does TechTell have 24/7 staffing?
Yes, TechTell has 24/7 staffing in two diverse locations.

Can TechTell create custom monitoring packages outside of what you have listed?
Yes, TechTell provides custom monitoring packages and the packages we have listed usually a starting point for customization.

What does TechTell do when an alarm is created?
TechTell aggregates the alarms and then isolates the problem. Once the alarms are isolated TechTell performs an outbound call to customer defined contacts.

What if we have a schedule for on-call etc. during different days?
TechTell has an integrated contact system that allows for you the customer to keep everything updated via a secure login, thus feeding into our system when the information is needed for contact.

Can we see our information or what is being monitored?
Yes, you have the ability to see the same information for your organization that the monitoring center sees. This includes all devices being monitored there status as well as any open tickets.

Can you feed an external ticketing system if we already have one deployed?
Yes, we can set up our system to email information to your system or setup a gateway.

If we already have a monitoring system deployed can we send the alerts to your group?
Yes, we have the ability to talk with many of the popular monitoring systems. We then feed the alerts into our system and manage them the same way operationally on our side through our system.

Can we have monitoring done with out an M series hardware box?
Yes, monitoring can be implemented however a high-level of monitoring is available with a hardware device.

What is the M series monitoring hardware?
The box is a Linux based device that runs our software probes and talks back to our 24/7 monitoring center through secure communications.